How do I care for my Poppy Fish jewelry?
To preserve the finish of your jewelry, avoid contact with perfume, cosmetics, hairspray, lotions, and other chemicals. Putting your Poppy Fish jewelry on last will help prolong the life of the piece.
How do I clean my Poppy Fish jewelry?
Swish your Poppy Fish jewelry in warm soapy water, rinse thoroughly, and dry gently with a soft cloth to remove residues that collect during wear. To restore the shine, we recommend the use of a micro-abrasive polishing cloth on the silver parts only. Please note: the use of solvents or “dips” will void the warranty.
How do I store my Poppy Fish jewelry?
Store you clean and dry Poppy Fish jewelry in the provided plastic bag or snazzy tin with an anti-tarnish tab. Replace the anti-tarnish tab every six months for best results.
How do I use my discount coupon?
While viewing your shopping cart, enter your discount coupon code in the Enter Code box. Select the Apply Changes button to view your discount. Your discount will be applied automatically.
Can I use more than one discount coupon on my order?
Sorry, there’s a limit of one coupon per order.
How do I purchase an online gift certificate?
Gift certificates are found in their own category. Just select an amount, and add it to the cart. Once purchased, the value of the gift certificate will be sent to your recipient via email.
Someone sent me an online gift certificate in an email. How do I use it?
The email you received will contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. While viewing your cart, there will be a box named Enter Code. Enter the code here, and click the Apply Changes button. The gift certificate will be applied toward your purchase.
What should I do if I have problems with my gift certificate?
For any questions regarding the Gift Certificate System, please contact us. Please make sure you give as much information as possible in the email.
What is your privacy policy?
We never sell your information to anyone. We share your information with outside companies only when it is necessary to do so to process or ship your order.
Where can I find out more about your privacy policy?
You can view our full privacy policy here.
Who can I talk to if I have a question about my privacy?
Please contact us with any questions or concerns.
What is your return policy?
If you are not completely satisfied with your Poppy Fish jewelry for any reason, we will gladly offer you an exchange or refund of the purchase price. Please drop us a note to let us know a return is on its way and the reason for your return. Please note: our return policy is very lenient. We believe strongly in our product and in our customers. However, we will not offer an exchange or refund to any customer who is clearly taking advantage of our trust.
How should I package my return?
We love our little treasures, so we request that you carefully pack your jewelry for a safe trip back to our studio. We also strongly urge you to insure your package or use a shipping method that offers tracking, as we cannot be responsible for packages lost or damaged in transit.
Where should I ship my return?
Please ship your return to:
Poppy Fish
144 Rockway Dr.
Linden, Michigan 48451
Will you pay for shipment on a returned item?
We do not reimburse customers for any shipping costs incurred on returned items. However, we may, at our discretion, issue a pre-paid merchandise return label to exchange an item. Please contact us for details.
Do you accept wholesale orders?
Yes! Please see our Wholesale Policies page for more information.